Delivery & Return

Shipping Information

Do you ship outside South Africa?
Yes! We proudly ship across the borders of South Africa to the following countries:
Namibia, Zambia, Zimbabwe, Botswana, Lesotho, Mozambique, Swaziland, and Malawi.

How are orders shipped?
We use reliable trucks and buses traveling to these countries to ensure your order arrives safely.

How long does shipping take?
Shipping times vary depending on the destination country and transport schedules. For an estimated delivery time, please contact us at [insert contact info].

Can I track my shipment?
Currently, we do not offer tracking services for cross-border shipping. However, you can contact us for updates on your order’s progress.

Order Returns

What is your return policy?
We do not offer refunds or returns for products that have been shipped. Please ensure you review your order carefully before completing your purchase.

How do I return an item?
Since we do not accept returns on shipped items, please contact us immediately if you wish to exchange an item before your order is shipped.

Who pays for the return shipping?
If an exchange is requested before your order is shipped, you will not need to cover shipping costs for the replacement. However, no exchanges are possible once the order has left our facility.

Can I exchange an item?
Yes, exchanges are allowed as long as your request is made before the order has been shipped. Please contact us at [insert contact info] to arrange the exchange.