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Return to shopFrequently Asked Questions
Shopping Information
Yes! We proudly ship across the borders of South Africa to the following countries:
Namibia, Zambia, Zimbabwe, Botswana, Lesotho, Mozambique, Swaziland, and Malawi.
You can easily browse our collections through the website’s menu or use the search bar to find specific products.
At the moment, we do not offer a wishlist feature. We recommend bookmarking your favorite products for easy access later.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept payments via Payfast and direct bank transfer. Unfortunately, we do not offer cash on delivery.
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data. We prioritize your security. All payments made through Payfast are encrypted and processed safely to ensure your information is protected.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We do not offer refunds or returns for products that have been shipped. Please ensure you review your order carefully before completing your purchase.
Since we do not accept returns on shipped items, please contact us immediately if you wish to exchange an item before your order is shipped.
If an exchange is requested before your order is shipped, you will not need to cover shipping costs for the replacement. However, no exchanges are possible once the order has left our facility.
Yes, exchanges are allowed as long as your request is made before the order has been shipped. Please contact us on WhatsApp to arrange the exchange.
